Troubleshooting Ledger.com/Start
If you encounter issues while using Ledger.com/start, this guide provides solutions to common problems and helps you get back on track.
Ledger.com/Start Won't Load
Problem: The page doesn't open or loads slowly.
Solutions:
- Clear your browser cache and cookies, then revisit Ledger.com/start
- Disable browser extensions and try again
- Switch to a different browser and access Ledger.com/start
- Check your internet connection stability
- Try accessing Ledger.com/start on a different device
Device Not Recognized on Ledger.com/Start
Problem: Your Ledger device isn't detected when accessing Ledger.com/start.
Solutions:
- Reconnect your Ledger device via USB
- Try a different USB port or cable
- Update your device drivers (Windows/Linux users)
- Restart your computer and try Ledger.com/start again
- Use a different computer to access Ledger.com/start
Ledger Live App Fails During Ledger.com/Start Setup
Problem: Download or installation of Ledger Live fails on Ledger.com/start.
Solutions:
- Ensure you have enough disk space (500 MB minimum)
- Disable antivirus temporarily and retry Ledger.com/start
- Download Ledger Live directly from the official website
- Use administrator mode on Windows when installing
- Contact Ledger Support with error codes from Ledger.com/start
PIN Code Issues on Ledger.com/Start
Problem: PIN code isn't accepted or you forgot your PIN.
Solutions:
- Ensure PIN is 4-8 digits and doesn't contain spaces
- Try re-entering your PIN carefully on Ledger.com/start
- If forgotten, reset your device using Ledger.com/start recovery process
- Note: Recovery requires your 24-word seed phrase saved during setup