Frequently Asked Questions About Ledger.com/Start

What is Ledger.com/Start?

Ledger.com/start is the official Ledger platform for initializing your hardware wallet. It guides you through downloading Ledger Live, connecting your device, creating a secure PIN, and generating your recovery phrase.

Is Ledger.com/Start Safe?

Yes, Ledger.com/start is completely safe when accessed directly from your browser. It's the official onboarding portal trusted by millions of users. Always ensure you're on the genuine site by checking the URL and bookmarking Ledger.com/start after your first visit.

Do I Need Ledger.com/Start for My First Setup?

Yes, Ledger.com/start is the recommended way to set up your wallet for the first time. It ensures proper device configuration, secure PIN creation, and safe recovery phrase generation. It's especially important for new users.

Can I Use Ledger.com/Start on Mobile Devices?

While Ledger.com/start is accessible from mobile browsers, it's not recommended. Setup is best done on a desktop or laptop for security and usability. Use your mobile device only for viewing Ledger Live afterward.

What If I Can't Access Ledger.com/Start?

If Ledger.com/start won't load:

1. Check your internet connection
2. Clear your browser cache and cookies
3. Disable browser extensions
4. Try a different browser
5. Wait a few minutes and retry
6. Contact Ledger Support if the issue persists

Can I Redo My Setup on Ledger.com/Start?

Yes, you can reset your device and start over via Ledger.com/start. However, this will erase all data on your Ledger device. Only proceed if you have backed up your recovery phrase or want to create a new wallet.

Is My Recovery Phrase Safe During Ledger.com/Start?

Yes, your recovery phrase is generated on your Ledger device during Ledger.com/start setup and never transmitted to Ledger or any server. You control how it's stored once you write it down.